At Dorset County Water, part of the Rescue Rod Group, we take your privacy seriously. This notice outlines how we collect, use, store, and share your data in line with the General Data Protection Regulation (GDPR).
What Information Do We Collect?
We only collect the personal data necessary to deliver our services and process payment. This may include:
- Your full name (as the main point of contact)
- Telephone number and/or email address
- Billing address (if different from the service location)
- Address where the work is to be carried out
- Description of the work required
- Payment method details
- CCTV imagery from our premises, collected for security purposes
Who Collects This Information?
Your information is collected by Rescue Rod Limited, which operates as a group including:
- Rescue Rod
- Dorset County Water
- RM Liquid Disposal Ltd
How Is Your Information Collected?
We collect your information directly through:
- Phone calls
- Emails
- Website contact forms
- Letters
- Social media interactions
Contacting us through any of these channels is considered consent to collect and process your information in relation to our services.
All data is stored securely, either electronically on password-protected systems or as physical copies stored safely.
Why Do We Collect This Information?
We collect your data in order to:
- Provide quotes
- Carry out the requested work
- Process and receive payments
- Offer warranties and service guarantees
- Send service reminders if applicable
You have the right to request access to any personal data we hold about you, free of charge.
How Will Your Information Be Used?
Your information will only be used to:
- Deliver services as agreed
- Issue invoices and provide aftercare (e.g., guarantees)
- Communicate important reminders for ongoing or repeat services
We treat all data as strictly confidential.
Who Will Your Information Be Shared With?
We do not share your personal data with external third parties unless it is necessary to deliver materials, plant, or machinery to your site from approved suppliers.
Only staff directly involved in your project will have access to your job details. Financial data is restricted to our accounts team and is never stored after payment.
How Does This Affect You?
Our goal is to deliver professional, efficient services with minimal disruption. Collecting your data allows us to do just that — we believe the impact on you is entirely positive.
Concerns or Complaints?
We don’t anticipate any objections, but if you have a concern or would like to make a complaint, please contact:
Email: david@rescuerodgroup.com
Post: Unit 8, 24 Abingdon Road, Nuffield Industrial Estate, Poole, Dorset. BH17 0UG
For more information on GDPR, please visit:
👉 https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr
You can also contact the Information Commissioner’s Office (ICO) at:
📞 0303 123 1113 or visit www.ico.org.uk/concerns